FRIENDS AND FAMILY TEST - Results

The new Klinik system doesn't work. I tried to book an appointment. I received one phonecall which I missed because I was driving. I then received a message saying that they had tried to contact me 'several times', which was absolutely not true- and to rebook through Klinik- which has since not been accepting any appointment requests. It is not fit for purpose and is making accessing the GP even more difficult than it was before.

I was greeted by a smiling receptionist, which is unusual and very welcome. Very happy with advice given by asthma nurse, Yvonne. I had no idea when I should be using salbutamol - assumed it was only needed if I was wheezing or had breathing problems.I now have a written asthma action plan which is very helpful. Yvonne explained the importance of using seretide regularly and at equally spaced intervals to maximise the benefit.

The way they have dealt with patients and covid vaccinations is amazing. We are all to quick to be negative. I know a lot of people think the receptionists are rude and I will defend this but if they are dealing with idiots with a cold ringing I don’t blame them!

Dr Hussain has been excellent. Her response times have been very quick and her advice and support second to none. I have been quite poorly post surgery and she has got me through this. I would recommend Dr Hussain to anyone for her professionalism, knowledge and wonderful sympathetic caring attitude.

Of all the surgeries i have been part of this was by far the best. Easy to get an appointment, doctors and nurses that actually care. I dont live in Bristol anymore and this is what i miss the most and if i could relocate this surgery to where i am i would.