Friends and Family - Results

I contacted the surgery due to being heavy pregnant and having low ferritin. I didn't get a response from and gp. I want information and advice. I was just told to go and buy iron but not given and dose information. I have been taking iron for years and was upset that I wasn't able to speak to my gp. I feel like the surgery has let me down.

The booking system is Kafkaesk. Friday told to go to Barncose Hospital. Monday 16 minutes holding on to be told to phone back tomorrow! Why can’t you make a note and put it on the list for tomorrow?

Today 22/10/2021 I waited in the freezing cold weather outside your practice for an Hour, to have a Diabetic review which you called me and arranged, only to be told there had been a mistake and the nurse was now to busy to see me. I had time off work for this appointment and will have to take time off again for the re booked appointment. I'm busy too but made my appointment on time.

Receptionists tried to fit me in ASAP and Dr Stones kindly did the same going out of his way to make sure that I got treated in a timely manner. Great service.

The services since covid 19 are terrible. You used to be able to phone and get an appointment within a day or so. Now you have to phone just to get a phone call back from a GP and that phone call can be up to five working days. Even after the phone call, they then decide whether to book an appointment and appointment wait times are weeks! Very poor.