Spa Medical Centre

PPG Patient Survey

Appointment Booking

1. How do you usually book an appointment

2. If you book by telephone, have you noticed an improvement to the speed with which you can get through?

3. If you book by telephone, have you noticed an improvement to the ease of getting to the person you want to speak to?

4. Did you know you can book a routine appointment online?

If you would like to register for online services, please ask Reception for a form

5. Did you know you can receive/send appointment reminders/cancellations via text or smartphone app?

If no and you would you like to register for text reminders, please provide your name, date of birth and mobile to a Receptionist

Routine v’s urgent appointments

6. Thinking about the last routine GP appointment you booked, what was the waiting time for that appointment?

7. How do you rate that timeframe?

8. If you have commented Too Long, please explain why:

9. Did you specify which GP you wanted to see?

10. Thinking about the last urgent appointment you booked, what was the waiting time for that appointment?

11. How do you rate that timeframe?

12. If you have commented Too Long, please explain why:

13. Are you aware of the telephone triage service provided?

14. Would you be happy to access this service if it meant access to a GP was quicker?

16. If you have used this service, how did you find the experience?

17. Did this service result in a follow up appointment?

Using Pharmacy

18. Have you ever been referred by our Reception team to a Pharmacist for advice?

19. Were they able to resolve your issue?

20. Did you know you can order your prescriptions online?

If you would like to register for online services, please ask Reception for a form

Missed appointments

21. Have you ever missed an appointment?

22. If Yes, why?

23. What could we have done to help you avoid missing your appointment?

Practice Website

24. Do you use our practice website?

25. Do you find it easy to navigate?

26. Is there any information you think we could add to it to make it more useful?

Information about our services

27. Is there anything about the practice you would like to know but don’t?

For example, how we triage patients for urgent care? What other Health Care Professionals are available at the Practice? Improved Access appointments elsewhere?

Improvements to our service

28. Are there any other suggestions you would like to make which you think would improve the service we offer at Spa?

Thank you for completing our survey. We are very grateful for your feedback.