Octagon Medical Centre - 2024 Survey
When was the last time you saw / spoke to a GP?
If you have ticked the last box (I’ve never seen a GP from my surgery), please explain why:
When was the last time you saw the Nurse?
If you have ticked the last box (I’ve never seen a GP from my surgery), please explain why:
How do you find getting through to the surgery? On a scale of 1 – 10, with 1 being not very easy and 10 being easy.
How would you normally make an appointment, whether it be for yourself or someone else?
Are you aware of our online services?
If you ticked yes, which of the online services have you used. Please tick all that apply:
If you ticked no, in a few words please let us know how it would make you feel if you needed to use the online services in the future.
Do you find our reception staff helpful? On a scale of 1 – 10, 1 being not very helpful and 10 being very helpful.
When making an appointment, is there a clinician in particular that you prefer to see?
If you ticked yes, then on a scale of 1 – 10, 1 being never and 10 being always / almost always – would you say that you are able to make an appointment with the clinician of your choice.
The last time you wanted to make an appointment, what was it that you wanted?
And when did you want to see them?
Did you manage to get an appointment?
Was it with the clinician you wanted?
Are you aware of who our attached staff are and what they do?
We offer a range of in house services which include; Musculoskeletal / Physio, Pharmacists, Paramedics, Mental Health Practitioner. Have you been offered an appointment with them?
If you have been offered an appointment, did you take it?
If you ticked no, please give a brief explanation as to why you didn’t want the appointment:
How long do you usually wait until you are called in for your appointments?
How do you feel about how long you normally have to wait to be seen?
The last time you saw / spoke to a GP, how good was the GP at each of the following: On a scale of 1 – 10, 1 being very poor and 10 being very good: Giving you enough time
On a scale of 1 – 10, 1 being very poor and 10 being very good: Listened to me:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Explaining tests and treatments:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Involving you in decisions about your care:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Treating you with care and concern:
Did you have confidence and trust in the GP you saw / spoke to?
If you ticked no, please give a brief description as to why you thought this.
The last time you saw / spoke to a Nurse, how good was the Nurse at each of the following: On a scale of 1 – 10, 1 being very poor and 10 being very good: Giving you enough time:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Listened to me:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Explaining tests and treatments:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Involving you in decisions about your care:
On a scale of 1 – 10, 1 being very poor and 10 being very good: Treating you with care and concern:
Did you have confidence and trust in the Nurse you saw / spoke to?
If you ticked no, please give a brief description as to why you thought this.
How satisfied are you with the hours that the surgery opens. One a scale of 1 – 1-, 1 being very dissatisfied and 10 being very satisfied.
Are you aware of our extended hour’s appointments?
If you ticked no… We offer an extended hours service every night from 6:30pm and all day Saturday. This service includes appointments to see a GP, Nurse, MSK / Physio, Mental Health Practitioner. You can book by contacting us and we can organise an appointment which is convenient for you. This is based at Halliwell Health Centre Lindfield Drive Bolton BL1 3RG
Do you have any long term conditions?
In the last 6 months, have you had enough support from local services / health organisations to help manage your condition(s)?
Are you confident in managing your own health? On a scale on 1 – 10, 1 being not very confident and 10 being confident.
In the past 6 months, have you contacted / attended an NHS Service whilst your surgery was closed?
If you have ticked yes, please tell us which service you have used. This could be a trip to A&E, local pharmacy, etc…
How did you feel about how quickly you received care or advice on that occasion?
With all the people you saw / spoke to on this occasion, did you have confidence and trust in them? On a scale of 1 – 10, 1 being not very confident and 10 being confident.
How would you rate your experience of the NHS Services if you had to use them again? On a scale of 1 – 10, 1 being very poor and 10 being very good.
Would you use them again?
How would you describe your experience at the surgery? On a scale of 1 – 10, 1 being would not recommend and 10 being would definitely recommend.
Would you recommend the surgery to someone who has just moved into the area? On a scale of 1 – 10, 1 being would not recommend and 10 being would definitely recommend.