Patient Survey 2022
We would like to know what you think about the services offered at Selsey Medical Practice and would be grateful if you would complete this short survey.
If you mark anything as poor, it would be helpful if you could provide a brief explanation in the comments section at the end of the survey.
GP Consultations
Last time you saw or spoke to a GP from the Practice, how would you rate each of the following?
1. Listening to you
2. Explaining tests and treatment
3. Involving you in decisions about your care
Nurse/Paramedic Practitioner Consultations
Last time you saw or spoke to a nurse/paramedic practitioner from the Practice, how would you rate each of the following?
4. Listening to you
5. Explaining tests and treatment
6. Involving you in decisions about your care
7. How satisfied are you with the support given to manage your long term conditions?
Practice staff
8. How satisfied are you that members of the reception/admin staff at the Practice were polite?
9. How satisfied are you that members of the reception/admin staff at the Practice were helpful?
e-Consult
10. Have you used e-Consult on our website to seek advice or help about something?
IF YOU ANSWERED 'NO' TO QUESTION 10 PLEASE GO DIRECT TO QUESTION 14
11. If you have used e-Consult, how easy did you find the process?
12. If you have used e-Consult, were you satisfied with the outcome?
13. If you have used e-Consult, would you use it again?
Telephone
14. How easy do you find it to get through to the Practice by phone?
15. If you telephoned to book an appointment how easy was it to do this?
16. If you have cancelled an appointment, how easy was it to do this?
Booking appointments
17. When booking, how satisfied were you with the type of appointment(s) offered to you?
18. If you need a consultation with a clinician, what are your preferred times?
19. If you have had a recent appointment, how quickly were you seen once you had arrived at the surgery?
Repeat medications
20. If you have a medication on "repeat" from your GP how satisfied are you?
Communication
21. How would you prefer the Practice communicates news and service updates with you?
Overall
22. Overall, how satisfied are you with Selsey Medical Practice
Comments
Please use this box to add any other comments you wish to make. In particular, it would be very helpful to hear your comments if you have responded negatively to any of the questions above. It would also be helpful to hear of any member of staff who you feel has excelled and gone above and beyond your expectations. Thank you.